1. Introduction
In Balance Body operates a measurement pathway service. This Privacy Policy describes what information we collect, how we use it, and the choices available to you. By using our website, completing a form, or scheduling a visit, you agree to the practices described here.
2. Information We Collect
We collect information you provide directly to us when you complete a form, schedule a visit, purchase a product, or contact us. This includes your name, email address, phone number, mailing address, payment information processed by Stripe, and any information you choose to include in messages sent to us.
We also collect information automatically when you visit our website. This includes IP address, device type, browser type, pages viewed, and referral source.
3. How We Use Information
We use the information we collect to schedule and deliver measurement visits, process payments, respond to inquiries, send appointment reminders and account updates, and improve our services. We do not use your information for any purpose unrelated to the service you have requested.
4. SMS Text Messaging
When you provide your phone number through a form on our website, you may receive text messages from In Balance Body. The phone number is collected through web forms on inbalancebody.com and go.inbalancebody.com, including checkout pages and event RSVP pages. Consent is captured at the point the form is submitted.
Message frequency varies based on your account activity and the events you have signed up for. Message and data rates may apply. To opt out at any time, reply STOP to any message. For assistance, reply HELP.
Third Party Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Sharing of Information
We share information only with service providers who help us operate the business, including Stripe for payment processing and our scheduling and communication platforms. These providers are bound by their own privacy obligations and process information only on our behalf.
We do not sell your personal information. We do not share your information with advertisers or affiliates for marketing purposes.
6. Data Retention
We retain information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information by contacting us at the address below.
7. Your Choices
You may update your contact information, opt out of marketing communications, or request deletion of your records at any time by contacting us. SMS opt-out is available by replying STOP to any message.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
9. Children
Our services are not directed to individuals under the age of 18. We do not knowingly collect information from minors. If you believe a minor has provided information to us, contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.